FAQ

Frequently Asked Questions

Here are some of our frequently asked questions. If you can't find what you're looking for, get in touch!

General Questions

Custom printed apparel takes time to make. Within 7-14 days after an order is placed the items are then processed, produced and either shipped or delivered to the pickup location (if that option is selected) or to the place of location that has created the campaign.  

If the campaign batch is still open, you have the option to change or cancel your order. After a campaign’s end date, we are not able to cancel orders as they are already being produced and shipped. Orders from a campaign with Print on Demand enabled also can not be cancelled

If you would like to change or cancel your Supply order, please contact our support team as soon as possible. We will not be able to cancel Supply orders that are already being produced and shipped.

You can track your order by visiting our Track Your Order page or your confirmation email.
Also please contact us with any questions about delivery 

Please note that the purchaser is responsible for inputting the correct shipping address. If an incorrect or incomplete address is entered, we can not be responsible for replacing the products/order.  The purchaser is also responsible for making sure that the shipping address entered is a secure address.  We cannot cover the cost of lost or stolen packages, nor can we interact with the shipping company to locate your lost package, if the tracking information says it was delivered or is en route to the shipping address.  If the shipping company shows the package as having been delivered, then we will assume that it was delivered and that something must have happened to the package at its destination. 

*If a package comes back to us as “undeliverable” or as “insufficient” or “wrong address,” the purchaser will be charged for shipping the package to its proper destination (even if the order originally warranted free or reduced shipping).  

* All Sales are Final – NO RETURNS OR EXCHANGES due to the custom, print-to-order nature of our business everything is custom made for you! 

If your order arrives damaged, misprinted, or incorrect, please contact us about the products or product in your order that need attention. We will have you send two images of what you received. One of the entire item and another close enough so the imperfection can easily be seen.

After you upload photos, please provide our quality assurance team with a brief description of the issue you experienced.

  • Ex: “There is a hole in the left sleeve”, “The logo is in the incorrect spot”, or “I ordered a large but received a medium.”

Once our team approves your request, we will gladly offer you the choice between a replacement or a refund.

*Please keep in mind, due to the custom, print-to-order nature of our business, replacements take 2-3 weeks to arrive.

All products sold that require sizing information will have a Sizing Chart or Guide on the product page. The sizes of items listed in descriptions and sizing guides are approximate and are measured as the overall width laying down flat. The actual size may vary as many of the products we sell are handmade or hand-finished. Sizes may vary among different production lots of the same item from different vendors or factory. In some dyeing processes, fabrics may shrink or expand, and it is difficult to exactly control the final size. We strive to provide the best quality and review every product prior to decorating.

If you do not see any sizing chart or guide. Please contact us with any questions.

Colors may appear differently for each individual due to variations in color settings and the qualities of phones, tablets, and computer screens. The colors depicted in the product photos and described with names such as “orange,” “royal,” or “neon” are subjective and approximate, and may vary. Additionally, the color of dyes used in items may differ due to variations in yarns and fabric content. Furthermore, colors may differ among items from different production lots even if they are the same product. Items with the same color name may not match in color.

What is Brand Essentials.com?

We are obsessed with great quality and unique Merch + Swag + Good Stuff! Everything we strive to make is about being different. We believe that thoughtful, quality merch is not only a amazing marketing tool, but also a way to strengthen your brands culture and communicate the core values.

We set out to build a platform that people could easily shop for unique Merch or if you prefer Swag with just a few clicks. We spend hundreds of hours combing through products concepts and custom collections of items for your brand. We’ve made it easier than ever to help you stand out to your customers, employees and leads!

We work with many different companies, brands, schools, etc.